Privacy Policy

Kilat VM

• Kilat VPS is a self-service product; its management is carried out entirely by, and is the sole responsibility of, the Kilat VPS customer.
• Kilat VPS services can be upgraded and downgraded; however, a downgrade cannot be made to a package smaller than the package at the start of the subscription.
• CloudKilat does not provide free backups for Kilat VPS services.
• Use of Kilat VPS services refers to and is subject to the CloudKilat Acceptable Usage Policy.
• CloudKilat is not responsible for service failures caused by the Customer's actions.

Kilat Hosting

• Kilat Hosting is a self-service product; its management is carried out entirely by, and is the sole responsibility of, the Kilat Hosting customer.
• Kilat Hosting services can be upgraded and downgraded.
• CloudKilat does not provide free backups for Kilat Hosting services.
• Use of Kilat Hosting services refers to and is subject to the CloudKilat Acceptable Use Policy (link).
• CloudKilat is not responsible for service failures caused by the customer's actions.

Kilat Storage

• Kilat Storage is a self-service product; its management is carried out entirely by, and is the sole responsibility of, the Kilat Hosting customer.
• Kilat Storage services can be upgraded and downgraded.
• CloudKilat does not provide free backups for Kilat Storage services.
• Use of Kilat Storage services refers to and is subject to the CloudKilat Acceptable Use Policy (link).
• CloudKilat is not responsible for service failures caused by the customer's actions.

Kilat Domain

1. Domain Name Registration

• A registered domain name cannot be changed to another domain name. To use a different domain name, the Customer must purchase a new domain name.
• CloudKilat is not responsible if the domain name chosen by the Customer has already been registered by another party before CloudKilat registers it.
• The Customer must complete the required registration documents for .co.id, or.id, .ac.id, .sch.id, and .web.id domains so that the domain registration can be processed. The required documents can be viewed at the following link.
• As the domain owner, the Customer must comply with all rules set by the Registrar and the Registry. CloudKilat is not responsible for any risks or losses caused by the Registrar or the Registry.
• The Customer is fully responsible for the WHOIS information that the Customer provides.
• A premium domain is a domain sold at a price above the normal domain price in accordance with the policies of each Registrar or Registry. CloudKilat reserves the right to cancel orders for domains declared premium by the Registry and to make further adjustments.
• The minimum registration period for a domain name is 1 year.

2. Domain Name Renewal

• Renewing a domain name is the Customer's own obligation and responsibility. The Customer must renew the domain name no later than 14 days before its expiry/due date to avoid the domain name expiring or being released. CloudKilat is not responsible for any penalties or losses arising from late domain name renewal.
• CloudKilat sends domain expiry notifications 60, 30, and 15 days before the domain's due date. The domain renewal invoice is issued 14 days before the domain's expiry/due date.
• From 1 to 30 days after the expiry/due date, the customer can still renew the domain at the normal price
• From 31 to 60 days after the expiry/due date, customers who renew the domain will be charged 15x the domain renewal price, and specifically for .ID domains, 4x the renewal price.
• From day 61 onward, the domain cannot be reclaimed until it is released to the public by the Registry.
• Domain names can be renewed for up to 10 years for .ID domains or 5 years for international domains.

3. Domain Transfer

• The domain status is active (domain transfers must be made no later than 14 days before the expiry/due date).
• The domain's WHOIS status is OK.
• Domain Privacy Protection is DISABLED.
• The domain is unlocked.
• The domain has a valid EPP Code.
• The domain's administrative contact email is active and accessible.
• At least 60 days have passed since the domain was registered or since its last transfer.
• The domain transfer process takes 7 business days.