Contact Us

CloudKilat is a cloud computing service that provides a wide range of infrastructure and platform solutions for businesses and individuals. We offer hosting, virtual machines, storage, and various other cloud solutions with high performance and competitive pricing.

Answer:
You can reach the CloudKilat support team through the following channels:

• Support ticket via the customer portal
  Tickets can be submitted directly through the CloudKilat portal. See the step-by-step instructions in the Support Ticket Submission Guide.

• Email

  • support@cloudkilat.com – For registered CloudKilat customers only.
  • info@cloudkilat.com – For general inquiries or prospective customers.

• Phone

  • +62 813 2103 0585 (Call Only) – Voice calls only; text messages are not accepted.

• WhatsApp

  • +62 813 2103 0585 – WhatsApp Support for general inquiries regarding CloudKilat services.

CloudKilat support is available 24/7 to assist you whenever needed.

Yes, CloudKilat provides a 99% uptime guarantee for all of our services. If our services fail to meet this guarantee, you are entitled to compensation in accordance with the terms outlined in our Service Level Agreement (SLA).

You can view the latest CloudKilat promotions by visiting our official promotions page at:
👉 https://www.cloudkilat.com/promosi

CloudKilat's bandwidth service is unmetered, meaning there are no usage quota limitations. However, bandwidth is distributed evenly among customers in accordance with the Fair Usage Policy.

In the event of unusual or sustained bandwidth usage spikes, we will conduct an investigation to ensure there is no abuse or network disruption. If necessary, our support team will contact you via a support ticket for further discussion.

CloudKilat provides a bandwidth capacity of 6 GBps, covering both local (Indonesia Internet Exchange/IIX) and international (Internet Exchange/IX) connections. This capacity is shared among all CloudKilat customers, ensuring optimal distribution to support your needs.

All CloudKilat services are operated from Nex Data Center Cyber 2 Tier III, located in Kuningan, Jakarta.

CloudKilat services are designed as a Self-Service (Unmanaged) offering. This means that you, as the customer, bear full responsibility for managing your systems, applications, security, backups, and data recovery. Meanwhile, the CloudKilat team focuses on maintaining the underlying infrastructure, including network stability, control panel access, and server reliability.

For more details, please visit the Service Policy - Shared Responsibility page.