Question 1

What is CloudKilat?

Accepted Answer

CloudKilat is a cloud computing service that provides a wide range of infrastructure and platform solutions for businesses and individuals. We offer hosting, virtual machines, storage, and various other cloud solutions with high performance and competitive pricing.

Question 2

How can I contact the CloudKilat support team?

Accepted Answer

**Answer:**
You can reach the CloudKilat support team through the following channels:

* **Support ticket via the customer portal**
  Tickets can be submitted directly through the CloudKilat portal. See the step-by-step instructions in the [**Support Ticket Submission Guide**](https://kb.cloudkilat.id/akun/cara-mengajukan-tiket-bantuan-di-portal-cloudkilat).

* **Email**

* **[support@cloudkilat.com](mailto:support@cloudkilat.com)** – For registered CloudKilat customers only.
  * **[info@cloudkilat.com](mailto:info@cloudkilat.com)** – For general inquiries or prospective customers.

* **Phone**

* **+62 813 2103 0585** (Call Only) – Voice calls only; text messages are not accepted.

* **WhatsApp**

* **+62 813 2103 0585** – WhatsApp Support for general inquiries regarding CloudKilat services.

CloudKilat support is available **24/7** to assist you whenever needed.

Question 3

Does CloudKilat provide an uptime guarantee?

Accepted Answer

Yes, CloudKilat provides a 99% uptime guarantee for all of our services. If our services fail to meet this guarantee, you are entitled to compensation in accordance with the terms outlined in our Service Level Agreement (SLA).

Question 4

Where can I find the current promotions available at CloudKilat?

Accepted Answer

You can view the latest CloudKilat promotions by visiting our official promotions page at:
👉 https://www.cloudkilat.com/promosi

Question 5

What are the bandwidth usage terms for CloudKilat services?

Accepted Answer

CloudKilat's bandwidth service is *unmetered*, meaning there are no usage quota limitations. However, bandwidth is distributed evenly among customers in accordance with the **Fair Usage Policy**.

In the event of unusual or sustained bandwidth usage spikes, we will conduct an investigation to ensure there is no abuse or network disruption. If necessary, our support team will contact you via a support ticket for further discussion.

Question 6

What is the bandwidth capacity provided by CloudKilat?

Accepted Answer

CloudKilat provides a bandwidth capacity of **6 GBps**, covering both local (Indonesia Internet Exchange/IIX) and international (Internet Exchange/IX) connections. This capacity is shared among all CloudKilat customers, ensuring optimal distribution to support your needs.

Question 7

Where is the CloudKilat data center located?

Accepted Answer

All CloudKilat services are operated from **Nex Data Center Cyber 2 Tier III**, located in Kuningan, Jakarta.

Question 8

Who is responsible for managing systems and applications on CloudKilat services?

Accepted Answer

CloudKilat services are designed as a **Self-Service (Unmanaged)** offering. This means that you, as the customer, bear full responsibility for managing your systems, applications, security, *backups*, and data recovery. Meanwhile, the CloudKilat team focuses on maintaining the underlying infrastructure, including network stability, control panel access, and server reliability.

For more details, please visit the [Service Policy - Shared Responsibility](https://cloudkilat.com/kebijakan#pembagian-tanggungjawab-bersama) page.

Question 9

What is SSL?

Accepted Answer

SSL (Secure Socket Layer) is a security technology that encrypts data between a server and its users, ensuring that sensitive information such as passwords and credit card numbers remains secure. Websites with SSL are identified by HTTPS and a padlock icon, while those without SSL are labeled as "Not Secure" in the browser.

Question 10

Why is SSL important for a website?

Accepted Answer

* Protects visitor data through encryption.
* Prevents data interception or misdirection.
* Increases visitor trust and confidence.
* Helps improve SEO rankings on Google.

Question 11

How does SSL work?

Accepted Answer

SSL uses two keys: a **public key** to encrypt data and a **private key** to decrypt it. Only the server with the private key can read the encrypted data.

Question 12

What are the types of SSL based on the number of domains?

Accepted Answer

* **Single Domain**: Protects a single domain.
* **Wildcard**: Protects one domain and all its subdomains.
* **Multi-Domain**: Protects multiple different domains.
* **Unified Communications Certificate**: Designed for Microsoft services such as Exchange and Office Communication Server.

Question 13

What are the types of SSL based on validation level?

Accepted Answer

* **DV SSL (Domain Validated)**: Domain-only validation, suitable for blogs and personal sites.
* **OV SSL (Organization Validated)**: Verifies company name and business location, suitable for business websites.
* **EV SSL (Extended Validated)**: The highest level of validation, displays the company name in the browser, suitable for e-commerce and large enterprises.

Question 14

How do I choose and install SSL?

Accepted Answer

* Choose based on your needs (DV for blogs, OV/EV for businesses).
* Installation can be done through the hosting panel or via manual configuration on a VPS.
* Set up redirects so that all URLs automatically point to the HTTPS version.

> See also: [SSL Let's Encrypt Installation on Kilat Hosting 2.0](https://kb.cloudkilat.id/instalasi-ssl/instalasi-ssl-lets-encrypt-di-kilat-hosting)

Question 15

What is the difference between free and paid SSL?

Accepted Answer

* **Free SSL** (e.g., Let's Encrypt): Suitable for basic use, at no cost.
* **Paid SSL**: Offers technical support, security warranties, higher encryption levels, and greater trustworthiness for businesses.

Question 16

Does CloudKilat provide SSL?

Accepted Answer

Yes. CloudKilat offers various types of SSL, ranging from DV to EV, to enhance the security, credibility, and trustworthiness of your website.

Question 17

What plans and capacity options are available?

Accepted Answer

Kilat VPS offers several plans with different specifications, including:

| Plan  | RAM   | vCPU | SSD    | Public IP | Free Control Panel License | Price (Monthly)  |
| ----- | ----- | ---- | ------ | --------- | -------------------------- | ---------------- |
| XXS   | 1 GB  | 1    | 20 GB  | 1         | None                       | Rp 90,000        |
| XS    | 2 GB  | 2    | 40 GB  | 1         | None                       | Rp 180,000       |
| S     | 4 GB  | 4    | 70 GB  | 1         | None                       | Rp 360,000       |
| M     | 8 GB  | 8    | 120 GB | 1         | Optional                   | Rp 720,000       |
| L     | 16 GB | 16   | 200 GB | 1         | Optional                   | Rp 1,440,000     |
| XL    | 32 GB | 32   | 320 GB | 1         | Optional                   | Rp 2,880,000     |

> By subscribing to **Plan M or above**, you are entitled to a free **cPanel VPS Solo** or **Plesk Web Admin** license for your Kilat VPS instance.

Question 18

What are the key specifications of Kilat VPS?

Accepted Answer

Kilat VPS is a high-performance VPS (Virtual Private Server) from CloudKilat, equipped with:

* **Full SSD Storage**
  Enterprise-grade SSDs with high performance for I/O-intensive applications and databases.

* **Intel Xeon Gold 6230 Processor**
  Server-class CPU with up to 20 cores / 40 threads, supporting AVX‑512 for fast and stable computational performance.

* **KVM Virtualization (Kernel-based Virtual Machine)**
  Full-hardware virtualization technology providing superior resource isolation and system efficiency.

* **Unlimited Bandwidth**
  No data transfer quota limits (fair usage policy applies).

* **Dedicated Public IP**
  Each Kilat VPS instance is assigned 1 static public IP at random.

Question 19

How do I access Kilat VPS?

Accepted Answer

You can access Kilat VM 2.0 through two primary methods:

* **SSH** – Ideal for terminal-based server management.
  Full guide: [How to Access Kilat VPS via SSH](https://kb.cloudkilat.id/akses-kilat-vm/cara-akses-kilat-vm-melalui-ssh)

* **NoVNC Console** – Direct access through the CloudKilat customer portal without requiring any additional applications.
  Full guide: [How to Access Kilat VPS via NoVNC Console](https://kb.cloudkilat.id/akses-kilat-vm/cara-akses-kilat-vm-2-0-melalui-novnc-console-di-portal-cloudkilat)

> For SSH access, ensure you have the **server's public IP**, **username**, and **password** provided during VPS creation.

Question 20

Who is Kilat VPS best suited for?

Accepted Answer

This service is ideal for:

* **Developers & Startups** who need a fast and scalable VPS
* **Web Applications & APIs** with moderate to high traffic
* **Databases & Mail Servers** requiring high storage & I/O performance
* **Agencies & IT Consultants** who need full control over their server

Question 21

How do I restart my VPS?

Accepted Answer

To restart your VPS:

1. Log in to the CloudKilat customer portal,
2. Select the Kilat VPS instance you wish to restart,
3. Click the **Manage** button,
4. Select the **Restart** option from the available menu,
5. Confirm the restart action.

Your VPS will restart within a few minutes.

Question 22

Can Kilat VPS be upgraded?

Accepted Answer

Yes, you can **upgrade the specifications** of Kilat VPS including CPU, RAM, and storage directly through the CloudKilat customer portal.

**Quick steps:**

1. Log in to the customer portal.
2. Select the VPS you wish to upgrade.
3. Click the **"Upgrade/Downgrade"** menu.
4. Choose the desired new specifications.
5. Confirm and complete the checkout process.

> Please note: **The VPS will be restarted** during the upgrade process.

📘 View the full guide here:
[**How to Upgrade Kilat VPS Service**](https://kb.cloudkilat.id/upgrade-layanan/cara-melakukan-upgrade-layanan-kilat-vm-2-0)

Question 23

Does CloudKilat provide automatic backup for Kilat VPS.0?

Accepted Answer

For **Kilat VPS**, **CloudKilat does not provide automatic backup by default** due to the **self-service** nature of the service. This means that **data management and security are entirely the customer's responsibility**.

However, you can still use the following backup solutions:

* [**Kilat Protect**](https://protect.cloudkilat.com/): An automated backup service powered by Acronis technology, capable of automating backups for Kilat VPS.
* [**Kilat Storage**](https://www.cloudkilat.com/layanan/kilat-storage): External storage that can be used as a backup destination for your data.

> 💡 It is recommended to perform regular backups to prevent unintended data loss.

Question 24

Does CloudKilat provide a backup service for Kilat VPS?

Accepted Answer

CloudKilat does not provide a dedicated *backup* service for customers. Internal *backups* are used solely for infrastructure **Disaster Recovery** purposes and do not cover customer data recovery. As a *Self-Service* platform, the responsibility for data backup and recovery lies entirely with the customer.

For more information, please read: [Service Policy \- Data Backup Responsibility](https://cloudkilat.com/kebijakan-layanan).

Question 25

How do I reset the root user password on Kilat VPS?

Accepted Answer

You can reset the *root* password through the [CloudKilat Portal](https://portal.cloudkilat.com) by following these steps:

* Navigate to the **Services** menu, then click **MANAGE** on the Kilat VPS instance you wish to reset.  
* Select the **Password** menu, then click **Reset Password**.  
* Confirm the action by clicking **YES**.  
* Wait for the service to restart, which takes approximately **5–10 minutes**.  
* Once complete, click **SHOW TEMPORARY PASSWORD** to view the temporary password.  
* Use the temporary password for your first login. The system will prompt you to set a new password.

For a more detailed guide, visit [**Complete Guide to Resetting the Root Password for Kilat VPS via the CloudKilat Portal**](https://kb.cloudkilat.id/pengelolaan-layanan/cara-reset-password-root-layanan-kilat-vm-2-0)

Question 26

What OS templates are available on Kilat VPS?

Accepted Answer

Kilat VPS provides several operating system template options, including:

* AlmaLinux 8 & 9
* CentOS Stream 9
* Debian 12
* Rocky Linux 8
* Ubuntu 20.04, 22.04, and 24.04

These templates can be selected during VPS provisioning or when reinstalling via the customer portal.

Question 27

Can Kilat VPS use a custom OS?

Accepted Answer

**Not directly**. To maintain service stability and performance, Kilat VPS supports OS installation only from the available OS templates.

However, customers may manually install a custom OS, **with the understanding** that CloudKilat will not provide technical support and will not be held responsible for any service disruptions resulting from the use of such an OS.

Question 28

Can Kilat VPS be downgraded?

Accepted Answer

Yes, you can *downgrade* your Kilat VPS service provided the following conditions are met:

* A *downgrade* cannot be made to a plan lower than the original plan at the time of initial purchase.  
* A *downgrade* is only possible if you previously performed an *upgrade* with the **CPU and RAM Only** option (without adding *storage* capacity).  
* There must be no *invoices* with an **Unpaid** status on the service.

**Steps to perform a *downgrade*:**

* Log in to the [CloudKilat Portal](https://portal.cloudkilat.com).  
* Navigate to the **Services** menu, then click the **MANAGE** button on the Kilat VPS you wish to downgrade.  
* Open the **Upgrade/Downgrade** tab.  
* Select the target *downgrade* plan and adjust options as needed.  
* Click **Choose Product** to view the cost breakdown.  
* Select a payment method, then click **Continue** to complete the process.

**Important notes:**

* *Downgrade* costs are calculated on a *pro rata* basis according to the remaining service period until the due date. Any overpayment will be refunded as **credit balance** to your CloudKilat account.  
* The *downgrade* process requires a service restart, which may cause **5–10 minutes** of *downtime*.

Question 29

Can Private IP be used on Kilat VPS?

Accepted Answer

Yes, you can use a Private IP if you have **at least two active Kilat VPS instances** under the same account. To activate a Private IP, submit a request via a support ticket or email to support@cloudkilat.com. The support team will assist in adding the private *interface* and may request VPS credentials for further configuration.

Once activated, both VPS can communicate with each other through the internal network without relying on the public internet.

*See guide:* [**How to Submit a Support Ticket via the CloudKilat Portal**](https://kb.cloudkilat.id/akun/cara-mengajukan-tiket-bantuan-di-portal-cloudkilat)

Question 30

Can the public IP on Kilat VPS be changed?

Accepted Answer

In general, the public IP on Kilat VPS is fixed. However, an IP change may be considered under certain circumstances, such as:

* The IP is blocked by services such as **Spamhaus** when the VPS is newly registered.  
* The IP is subject to a **DDoS** attack or uncontrollable external disruptions.  
* There are indications of IP misuse by a previous owner, rendering the IP suboptimal.

To request an IP change, please create a support ticket or send an email to support@cloudkilat.com. Our team will evaluate and follow up on your request.

*See guide:* [**How to Submit a Support Ticket via the CloudKilat Portal**](https://kb.cloudkilat.id/akun/cara-mengajukan-tiket-bantuan-di-portal-cloudkilat)

Question 31

Can I upgrade only the disk capacity of Kilat VPS?

Accepted Answer

**Yes**, a storage add-on option is available for those who only wish to increase disk capacity without changing the RAM and CPU allocation. For more information and to request activation of this add-on, please contact the CloudKilat support team via a support ticket.

Question 32

What payment methods are available at CloudKilat?

Accepted Answer

CloudKilat supports a variety of flexible and easy-to-use payment methods:

* **Virtual Account**
  Supported banks: BCA, BJB, BSI, BNI, Mandiri, CIMB, BRI, and Permata.
  ➝ [Virtual Account Payment Guide](https://kb.cloudkilat.id/pembayaran/cara-melakukan-pembayaran-menggunakan-virtual-account)

* **QRIS**
  Instant payment using digital wallet apps or mobile banking.
  ➝ [QRIS Payment Guide](https://kb.cloudkilat.id/pembayaran/cara-melakukan-pembayaran-menggunakan-qris)

* **Credit Card**
  Supports Visa and Mastercard.
  ➝ [Credit Card Payment Guide (Xendit)](https://kb.cloudkilat.id/pembayaran/cara-melakukan-pembayaran-menggunakan-creditcard-xendit)

* **CloudKilat Account Credit Balance**
  You can use your account balance to pay for services directly.
  ➝ [Credit Balance Payment Guide](https://kb.cloudkilat.id/pembayaran/cara-melakukan-pembayaran-menggunakan-saldo-credit-balance)

> 💡 You can also pay multiple invoices at once in a single transaction.
> ➝ [See the guide here](https://kb.cloudkilat.id/pembayaran/cara-bayar-multiple-invoice-cloud-kilat-dalam-satu-transaksi)

Question 33

How do I obtain a tax invoice for my payment?

Accepted Answer

To receive a tax invoice for your CloudKilat invoice payment, ensure you have met the following requirements:

1. **Invoice has been paid**
   Tax invoices can only be issued after the invoice status is **PAID**.

2. **Company Tax ID (NPWP) attached**
   Ensure your company's NPWP has been attached when submitting the request to us.

3. **Request submitted before the 15th of the following month**
   Tax invoice requests must be made **no later than the 15th of the month following** the invoice issuance date.

> 💡 **Tip**: For a smoother process, enable the *Automatic Tax Invoice* feature in your account.

🔗 Related guides:

* [How to Enable Automatic Tax Invoices](https://kb.cloudkilat.com/artikel/akun/langkah-mengaktifkan-faktur-pajak-otomatis/)
* [How to Enable Automatic Tax Invoices for Different Companies](https://kb.cloudkilat.com/artikel/akun/cara-mengaktifkan-fitur-faktur-pajak-otomatis-untuk-perusahaan-berbeda-di-cloudkilat/)
* [How to Request a Tax Invoice at CloudKilat via Ticket](https://kb.cloudkilat.com/artikel/pembayaran/tak-perlu-bingung-begini-cara-request-faktur-pajak-di-cloudkilat-melalui-tiket/)

Question 34

How long does service activation take after payment?

Accepted Answer

Once payment has been successfully confirmed, your service and domain will be active within 5–15 minutes.

For SSL services, the certificate will be issued 15 minutes after SSL issuance *approval* has been completed.

For domains that require supporting documentation, the activation process may take longer until the documents are verified.

Question 35

What billing period options are available for Kilat Hosting 2.0?

Accepted Answer

Kilat Hosting 2.0 supports several billing period options:

* **Monthly**
* **Quarterly**
* **Semi-Annually**
* **Annually**
* **Biennially**

You can select the billing period that suits your needs through the CloudKilat customer portal when placing an order.

Question 36

What billing period options are available for Kilat VPS?

Accepted Answer

Kilat VPS supports several billing period options:

* **Monthly**
* **Quarterly**
* **Semi-Annually**
* **Annually**

You can select the billing period that suits your needs through the CloudKilat customer portal when placing an order.

Question 37

Can CloudKilat service renewals be paid via auto-debit?

Accepted Answer

This feature is not currently available. CloudKilat does not store customer credit card data for security purposes. However, an auto-debit feature may become available in the future.

Question 38

When will service invoices be generated?

Accepted Answer

Invoices are automatically generated **14 days before the service due date** and communicated via the email registered with CloudKilat (as the primary account or billing contact).

As a reminder, the system will also send notification emails in stages as the due date approaches:

1. [CloudKilat] First Due Date Reminder
2. [CloudKilat] Second Due Date Reminder
3. [CloudKilat] Final Due Date Reminder
4. [CloudKilat] Due Date Notification

Question 39

When will my service be suspended or terminated?

Accepted Answer

CloudKilat services (except Domains and SSL) will be suspended if payment has not been made within **7 days** after the due date.

If payment is still not received within **14 days**, the service will be considered unrenewed and will be permanently terminated.

Question 40

Can I request a custom quote for servers or hosting services at CloudKilat?

Accepted Answer

**Yes**, CloudKilat can offer special pricing for customers with specific scale requirements. Please contact our support team at **info@cloudkilat.com** to discuss subscription periods and the units/specifications you require.

Question 41

I forgot to renew my service and it was terminated. Can a terminated service be reactivated?

Accepted Answer

**No**. Terminated services cannot be reactivated, and all existing data will be permanently deleted.

Ensure you renew before the deadline to avoid data loss.

Question 42

How do I activate SSL on Kilat Hosting?

Accepted Answer

To activate SSL on Kilat Hosting, follow these steps:

1. Log in to the Kilat Hosting control panel,
2. Select the domain you wish to enable SSL for,
3. Click the "Security" menu and select "SSL/TLS",
4. Choose "Let's Encrypt" for free SSL or "Custom SSL" if you have your own certificate,
5. Follow the on-screen instructions to complete the activation process.

Once the process is complete, your website will be accessible via HTTPS. For further guidance, please refer to: [**SSL Installation on Websites in Kilat Hosting**](https://kb.cloudkilat.com/artikel/instalasi-ssl/instalasi-ssl-pada-website-di-kilat-hosting-2-0/).

Question 43

How do I change my hosting plan?

Accepted Answer

To change your hosting plan, please follow these steps:

1. Log in to the CloudKilat customer portal,
2. Select the hosting service whose plan you wish to change,
3. Click the "Upgrade/Downgrade" button,
4. Select the desired new plan,
5. Complete the payment process if there is a price difference.

The plan change will be processed immediately after payment is confirmed.

Question 44

Can the Kilat Hosting database be accessed remotely using an SQL Client?

Accepted Answer

For security reasons, databases on Kilat Hosting **cannot be accessed remotely using an SQL Client**. This is because the service operates as shared hosting, so access is restricted to protect all users on the same server.

As an alternative, you can manage your database using phpMyAdmin, which is available by default within the Kilat Hosting control panel.

Question 45

How do I access my MySQL database on Kilat Hosting?

Accepted Answer

You can access your MySQL database on Kilat Hosting through the phpMyAdmin menu in the hosting control panel. To access it, log in to the hosting control panel, select the "Databases" menu, and click "phpMyAdmin"

Question 46

Can I use a domain from another provider?

Accepted Answer

Yes, you can use a domain from another provider with CloudKilat hosting services. You will need to add DNS records pointing to the IP address of your CloudKilat hosting server. A complete guide can be found in our documentation, or contact the support team for assistance.

Question 47

How do I transfer files to Kilat Hosting 2.0?

Accepted Answer

You can transfer files to your hosting using the following two methods:

**A. Using an FTP Client (e.g., FileZilla):**

1. Open FileZilla and enter:  
      * **Host**: Your domain name or server IP address.  
      * **Username/Password**: As per your FTP account.  
      * **Port**: 21\.  
   2. Click **Quickconnect** to connect to the server.  
   3. In the left panel (local computer), select the files you wish to upload.  
   4. In the right panel (server), navigate to the target directory (usually `/httpdocs`).  
   5. *Drag and drop* files from the left panel to the right to begin uploading.

**B. Using the File Manager in Plesk Panel:**

1. Log in to Plesk Panel.  
2. Select the domain you wish to manage.  
3. Click the **Files** menu on the left.  
4. Navigate to the target directory.  
5. Click **Upload**, select files from your computer, and wait for the process to complete.

*See the full guide:* [Accessing FTP via FileZilla on Kilat Hosting 2.0](https://kb.cloudkilat.id/pengelolaan-ftp-client/mengakses-ftp-melalui-filezilla-di-kilat-hosting-2-0)

Question 48

How do I access webmail on Kilat Hosting?

Accepted Answer

To access *webmail*, ensure you meet the following requirements:

* Kilat Hosting service is in active status.  
* Your domain is active and connected to the hosting service.  
  
  **Steps:**

1. **Create an email account:**  
     * Log in to the Kilat Hosting dashboard.  
     * Navigate to the **Mail** \> **Email Addresses** menu.  
     * Click **Create Email Address** and complete the email creation form.  
  2. **Access *webmail*:**  
     * Open a browser and visit `https://webmail.[yourdomainname.com]`.  
     * If an SSL warning appears (because SSL has not been installed yet), click **Accept the Risk and Continue**.  
     * Enter the email address and password you created.  
     * Once logged in, you can send and receive emails through the *webmail interface*.

*See the full guide:* [**Accessing Email via Webmail on Kilat Hosting**](https://kb.cloudkilat.id/pengelolaan-mail/mengakses-email-melalui-webmail-di-kilat-hosting-2-0)

Question 49

How do I reset the Kilat Hosting password?

Accepted Answer

You can reset the Kilat Hosting panel password through the [CloudKilat Portal](https://portal.cloudkilat.com) by following these steps:

1. Navigate to the **Services** menu, then click **MANAGE** on the Kilat Hosting service.  
   2. Select the **Password** tab.  
   3. Enter the new password and confirm it in the available fields.  
   4. Click **Save Changes** to save the update.

**Security tip:** Use a strong password combining letters, numbers, and symbols to enhance your system's security.

Question 50

How do I upgrade the Kilat Hosting plan?

Accepted Answer

You can upgrade your Kilat Hosting plan directly through the [CloudKilat Portal](https://portal.cloudkilat.com) by following these steps:

1. Navigate to the **Services** menu, then click **MANAGE** on the Kilat Hosting service.  
   2. Select the **Upgrade/Downgrade** tab.  
   3. Choose the desired new plan, then click **Choose Product** to view the cost breakdown.  
   4. Select a payment method, click **Continue**, and complete the *checkout* process.

**Note:** The *upgrade* process will be completed within **5–10 minutes** after the *invoice* status changes to **PAID**. Ensure there are no **Unpaid** invoices before starting the process.

Question 51

How do I access FTP on Kilat Hosting?

Accepted Answer

To access FTP on Kilat Hosting (Plesk-based), follow these steps:

1. Log in to the Kilat Hosting panel.  
   2. Select the domain you wish to manage, then click the **Web Hosting Access** menu to view the main FTP account details.  
   3. Use an FTP client application such as FileZilla or WinSCP with the following information:  
      * **Host/Server**: Your domain name or server IP address.  
      * **Username/Password**: As shown in the *Web Hosting Access* section.  
      * **Port**: 21 (for standard FTP connections).  
   4. If the information is correct, you will be connected to the hosting directory and can manage your website files.

*See the full guide:* [Accessing FTP via FileZilla on Kilat Hosting](https://kb.cloudkilat.id/pengelolaan-ftp-client/mengakses-ftp-melalui-filezilla-di-kilat-hosting-2-0)

Question 52

Can Kilat Hosting be accessed via SSH?

Accepted Answer

No, SSH access is **not available** on Kilat Hosting. This feature is disabled for security reasons as the service is a *shared-hosting* platform.

Question 53

How do I renew an expired domain?

Accepted Answer

To renew an expired domain:

1. Log in to the CloudKilat customer portal,
2. Select the "Domains" menu and find the expired domain,
3. Click the "Renew" button next to the domain,
4. Select the desired renewal period,
5. Complete the payment process.

Please note that domains that have passed the grace period may no longer be eligible for renewal and must be re-registered. Do not hesitate to contact the CloudKilat Support Team for further assistance.

Question 54

How do I change domain nameservers?

Accepted Answer

To change domain nameservers:

1. Log in to the CloudKilat customer portal,
2. Select the "Domains" menu and click the domain whose nameservers you wish to change,
3. Select the "Nameservers" tab,
4. Choose the "Use custom nameservers" option and enter the desired nameservers,
5. Click "Save Changes".

Nameserver changes typically require 24–48 hours for global propagation.

Question 55

What is a premium domain and why is it more expensive?

Accepted Answer

A premium domain is a domain with a high-value name, such as:

* Short names (e.g., 3–4 characters).  
* Common or popular words (e.g., "hotel", "media", "data").  
* Unique or memorable letter/number combinations (e.g., abcd.com, 1234.net).

Reasons for the higher price:

* Strong *branding* value and high commercial potential.  
* Easy to remember and supports SEO optimization.  
* Limited availability, resulting in higher demand than supply.

Premium domain pricing is determined by the registrar or registry based on the domain's market value.

Question 56

Is there a maximum renewal period for domains?

Accepted Answer

You can renew a domain for a maximum of **10 years** in advance for most domain extensions (.com, .net, .id, etc.). The renewal period is added from the current expiration date, so you can renew your domain well before the active period ends to ensure service continuity.

Question 57

What is ID Protection (WHOIS Privacy) and what are its benefits?

Accepted Answer

**ID Protection** (or WHOIS Privacy) is a service that conceals the domain owner's personal information—such as name, address, email, and phone number—from the public WHOIS database.

**Benefits include:**

* **Privacy and security**: Protects your personal data from public disclosure.  
* **Threat protection**: Reduces the risk of *spam*, *phishing*, or fraud resulting from WHOIS data misuse.  
* **Convenience**: Prevents unwanted solicitations from third parties.

**Note**: This service is available for international TLD domains (.com, .net, etc.). However, for .ID domains, ID Protection is not necessary as PANDI regulations already mandate the confidentiality of registrant data in WHOIS results.

Question 58

Can a domain order be cancelled?

Accepted Answer

A domain order can only be cancelled if the domain **has not yet been registered**.

This typically applies to .ID domains that require supporting documents, such as an ID card (KTP), Business Registration Number (NIB), or Foundation Deed. If the documents are incomplete, the order will be cancelled and the funds will be refunded.

However, if the domain has already been successfully registered with the registry system—whether for .ID domains or international TLDs (.com, .net, etc.)—the order **cannot be cancelled or refunded**.

> **Recommendation**: Always double-check the domain name and ensure all administrative requirements are complete before making a purchase.

Question 59

What is the domain lifecycle for ccTLD .ID and international TLDs?

Accepted Answer

**ccTLD .ID Domains:**

* **Active**: The domain functions normally during its active period.  
* **autoRenewPeriod (Grace Period)**: Within **30 days** after expiration, the domain can be renewed without additional charges.  
* **Redemption Period**: Within **30 days** after the *grace period*, the domain can be reactivated with a restoration fee.  
* **Pending Delete**: Within **5–7 days**, the domain cannot be renewed and will be deleted.

**International TLD Domains (.com, .net, etc.):**

* **Active**: The domain functions normally during its active period.  
* **Grace Period**: Within **30–45 days** after expiration, the domain can be renewed at the standard rate.  
* **Redemption Period**: Within **30 days** after the *grace period*, the domain can be reactivated with a restoration fee.  
* **Pending Delete**: Within **5–7 days**, the domain cannot be renewed and will be deleted.

**Important**: After the *Pending Delete* stage, the domain will be released for public registration.

Question 60

What is the procedure for transferring a domain to CloudKilat?

Accepted Answer

To transfer a domain from another provider to CloudKilat, follow these steps:

* Ensure the domain is not under **Registrar Lock** status (locked by the previous registrar).  
* Request the **EPP/Auth Code** from your previous provider.  
* Ensure the domain has been active for more than **60 days** (per ICANN rules for TLDs).  
* Place a domain transfer order at CloudKilat and enter the EPP Code.  
* Verify the transfer via the email sent to the registrant address.  
* Once approved, the domain will be transferred to CloudKilat within 5–7 days and automatically renewed for 1 year after the transfer is completed.

**Note**: Domain transfers cannot be performed if the domain is in *expired* or *Pending Delete* status.

See also: [**How to Order a Domain Transfer via the CloudKilat Portal**](https://kb.cloudkilat.id/pemesanan-layanan-domain/cara-memesan-transfer-domain-di-portal-cloudkilat)

Question 61

How do I use the Kilat Storage service?

Accepted Answer

To use Kilat Storage:

1. Log in to the CloudKilat customer portal,
2. Select your Kilat Storage service,
3. Obtain the access credentials (endpoint, access key, secret key),
4. Use these credentials with an S3-compatible client such as Cyberduck or S3 Browser,
5. Start uploading and managing your files.

A complete guide can be found in our documentation: [**How to Use the Kilat Storage Service**](https://kb.cloudkilat.com/artikel/pengelolaan-kilat-storage/cara-menggunakan-layanan-kilat-storage/).

Question 62

Can Kilat Storage be used for static websites?

Accepted Answer

Yes, Kilat Storage can be used for hosting static websites. You need to enable the "Static Website Hosting" feature on your bucket and configure DNS records pointing to the bucket endpoint. This feature is ideal for landing pages, documentation, or other static websites. See also: [**Host Your Static Website with Kilat Storage**](https://kb.cloudkilat.com/artikel/pengelolaan-kilat-storage/cara-host-website-statis-menggunakan-s3-kilat-storage-cloudkilat/)

Question 63

What is Kilat Protect?

Accepted Answer

Kilat Protect is a comprehensive cybersecurity service that includes protection, monitoring, and a full suite of security management capabilities — such as file and image backup, antivirus and antimalware protection, system vulnerability assessment, remote assistance, reporting, device control, and more — all delivered through a single, integrated platform.

Question 64

What is the per Gigabyte model?

Accepted Answer

A usage-based payment model billed according to the amount of cloud storage consumed.

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